Delivery Information – UK Mainland Delivery
All items that are in stock are sent with Royal Mail’s Tracked 24 service (1-3 days).
Delivery charges
Delivery charges are free for orders over £50. A fixed rate of £5.00 is charged for orders under £50. International orders can only be accepted by telephoning The Silver Pear on +44 1584 879096 or e-mail info@silverpear.co.uk to obtain a delivery quote. Message Card and Gift Wrapping – We do offer a message card and gift wrapping service for online orders.
Returns Policy
We guarantee your satisfaction and all products (except specific ordered items) come with a 7 day no quibble guarantee. If you wish to exercise this option you should contact us by e-mail in the first instance. We recommend returning the goods by registered/insured post. We will not be liable for any loss or damage incurred whilst returns are held by third parties. Refunds will be made once the items are received by us and a confirmation e-mail will be sent advising the refund amount. We reserve the right to withhold a percentage of the refund value of returned goods if the product is in such a condition that the item needs to be reduced in price for resale. Postage costs will not be refunded. Where items have been sent but postage has not been charged any refund will be credited, less the actual cost of delivery. We will only refund the card from which the original payment was made. Refunds can not be given on specifically ordered items. It is up to the customer to ensure that they are satisfied with the product specification before ordering and to ensure access is uninhibited.
Damaged Items
Damages must be notified to us within 2 days of receipt by e-mail. We will respond and advise what course of action must be taken in these circumstances. Questions regarding this Policy should be directed to us in writing at: The Silver Pear 68-69 Broad Street Ludlow Shropshire SY8 1NH