The Silver Pear
By accessing this website you agree to these terms and conditions. If you do not agree to them, you may not use this website and should leave it immediately. The silverpear.co.uk website is provided solely for your personal use. You may not use this website for any commercial purpose.
We may change The Silver Pear website and correct or update information (including product information) on it at any time without notice. Except in relation to the description of products and services available for order from our website, we do not guarantee and are not responsible for the accuracy of any information provided on the website. We do not represent or warrant that the material contained in the website, any of the functions of the website and the server will operate without interruption or delay or will be error-free, free from defects, viruses or bugs or compatible with any other software or material. Accessing the website is entirely at your own risk. You must not transmit through or to our website any defamatory, threatening, obscene, distressing, harmful or pornographic material or material which may infringe upon the rights of others (including intellectual property rights, rights of confidentiality or rights of privacy) or which does not comply with all relevant laws.
Liability and Indemnity
We do not exclude or limit our liability or the liability of any other person for death or personal injury resulting from our or their negligence or for fraudulent misrepresentation. Except as set out above and in relation to our contractual obligations to supply goods and/or services following acceptance of orders placed on our website, neither we nor any of our agents, employees or other representatives will be liable in contract, tort, negligence or otherwise for any loss or damage whatsoever in any way connected with your use of the website. We shall not be liable for any indirect, or consequential loss of whatever nature, including damage to software or hardware, loss of data, damage for loss of business, loss of profits, or any other indirect or consequential loss arising out of or in connection with your use of the website (including without limitation, any such loss arising out of or in connection with any order placed on the website, whether or not accepted by us). You agree to indemnify us and our agents and employees, immediately on demand, against all claims, liability, damages, costs and expenses, including legal fees, arising out of any breach of these Terms and Conditions by you. We may terminate your use of the website immediately if we consider that you have breached these Terms and Conditions.
The website is controlled and operated in the UK. These Terms and Conditions and all matters connected with any order you place in our website are governed by English law and you agree to submit to the exclusive jurisdiction of the English courts in relation to all matters connected with or arising out of the website or any order you place on the website.
We may change these Terms and Conditions at any time. If any of these terms and conditions are invalid or unenforceable, the remainder of these terms and conditions shall continue to have full force and effect. Online Shopping – We have taken great care in presenting the products on our website as accurately as possible. However, the images you see will depend on your monitor’s display and colour capabilities. We are therefore unable to guarantee that the product images you see are an accurate representation of the actual merchandise. Before you place an order you should read the following:Acceptance of your order, Delivery Information and Returns Policy. These pages form part of these terms and conditions and contain important information about your order.By submitting an order to us through our website, you represent and warrant that the payment details provided on your order are valid and correct, and that when your order is accepted and processed by us, payment will be made in full. If the Billing details for your order are the same as your Delivery address details, by placing an order on the website you confirm that you are the person referred to in the Delivery address details. Otherwise, by placing an order, you confirm that you are the person referred to in the Billing details. Visitors under the age of 16 should not register with this website or submit any information to us.
Acceptance of your Order
Shortly after you have placed an order with us by pressing the ‘Make a Payment Button’ an email will be sent to you acknowledging the exact details of your order. This email is not an order confirmation or order acceptance from The Silver Pear. Order acceptance and the completion of the contract between you and The Silver Pear will take place when your order is dispatched. Except for goods that are made to your specifications, we do not take payment for your goods until the order is ready for dispatch. Specially ordered goods will be charged on receipt by us of your order. Non-acceptance of an order may be a result of one of the following: product you ordered being out of stock; Our inability to obtain authorisation for your payment; The identification of a pricing or product description error; Failure to meet the eligibility to order criteria set out in the Terms and Conditions. Internet orders will be confirmed by email. Should you not recieve confirmation within 10 business days, please contact us on 01584 879096. Purchase by telephone – Our staff will be delighted to help you place an order over the telephone, advise you on the range of merchandise we offer on our website and help you with queries about payment. We are open from 9am to 5.30pm Monday to Saturday and 11am to 5pm Sunday. Please call 01584 879096 (UK only) or +44 (0) 1584 879096 (outside UK).
We accept payment by American Express, Visa, MasterCard, JCB, Maestro, PayPal and Solo. Please note that The Silver Pear does not accept cash, cheques or gift vouchers as payment online.
All prices shown on the website are in £Sterling and are inclusive of VAT, where applicable. Prices may change and offers may be withdrawn at any time. The Silver Pear endeavours to ensure that all merchandise offered on the website is available at the same price in our Ludlow shop. However, from time to time (particularly during Sale and promotional periods) we may offer additional discounts for purchases online from silverpear.co.uk that do not apply in the Ludlow shop. Additionally, items offered as sets on this site may not be offered as part of a set within the store and individual prices may apply. Our Ludlow shop may also run additional discount promotions at certain times.
Product Availability / Information
We feature products on our website that have been carefully selected for Online Shopping. Once an item is sold out it will be taken off the website at the earliest opportunity and may not be available again. Prices of products may change from time to time. If items that you order are out of stock, subject to a delay or the price is higher than that shown on your order, we will try to contact you at the email address you provided when placing your order. If we cannot contact you or receive no response to our email, we will continue to process the remaining items on your order. All items are subject to availability. If, due to unforeseen circumstances, it is necessary to substitute an item, the item will be of equal or greater value than that which it replaces. Substitutions will only be made with your prior consent.
Delivery Information – UK Mainland Delivery
All items that are in stock are usually dispatched within 2-3 working days.
Delivery charges are free for orders over £50. A fixed rate of £4.00 is charged for orders under £50. International orders can only be accepted by telephoning The Silver Pear on +44 1584 879096 or e-mail firstname.lastname@example.org to obtain a delivery quote. Message Card and Gift Wrapping – We do offer a message card and gift wrapping service for online orders.
We guarantee your satisfaction and all products (except specific ordered items) come with a 7 day no quibble guarantee. If you wish to exercise this option you should contact us by e-mail in the first instance. We recommend returning the goods by registered/insured post. We will not be liable for any loss or damage incurred whilst returns are held by third parties. Refunds will be made once the items are received by us and a confirmation e-mail will be sent advising the refund amount. We reserve the right to withhold a percentage of the refund value of returned goods if the product is in such a condition that the item needs to be reduced in price for resale. Postage costs will not be refunded. Where items have been sent but postage has not been charged any refund will be credited, less the actual cost of delivery. We will only refund the card from which the original payment was made.Refunds can not be given on specifically ordered items. It is up to the customer to ensure that they are satisfied with the product specification before ordering and to ensure access is uninhibited.
Damages must be notified to us within 2 days of receipt by e-mail. We will respond and advise what course of action must be taken in these circumstances. Questions regarding this Policy should be directed to us in writing at: The Silver Pear 68-69 Broad Street Ludlow Shropshire SY8 1NH